OK so this is probably bad to admit but I used to be scared of tenants. I'd literally agree to almost any request that was made of me. Late rent? No problem. Need an unnecessary repair? On it! Nick eventually straightened me out and there was this one day that really set me straight. It was a video I watched by an NCAA football coach that explained how to live by "principles" ... it changed my life. This week's Rock Star Minute is a bit of an explanation...
Tenants are the mouth marketer for property managers and landlords. So dealing with tenants is very important in real estate. You talked some great points in your video. Thanks for sharing.